Privacy Policy
Roofing Solutions Ayrshire LTD (“we”, “us”, or “our”) is committed to respecting your privacy and protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.
This policy should be read alongside our Terms of Use and Cookie Policy.
Data Controller
For the purposes of the UK General Data Protection Regulation (GDPR), the data controller is:
Roofing Solutions Ayrshire LTD
Email: roofingsolutionsayrshire@yahoo.com
Phone: 07502 417905
Registered in the United Kingdom
Information We Collect
We may collect and process the following categories of personal data:
Enquiry and Contact Form Data
Information you submit through our website, email, or by phone when requesting quotes or services.
Project and Service Information
Details provided so we can assess, deliver, and complete roofing work.
Communication Records
Copies of emails, messages, calls, and other correspondence for customer service and record-keeping.
Analytics and Technical Data
Anonymised information such as IP address, browser type, device information, and browsing activity, collected through tools like Google Analytics and Microsoft Clarity.
Newsletter or Marketing Sign-Ups
If you choose to subscribe, your details will be stored securely. You can unsubscribe at any time.
Payment Information
Handled securely by trusted third-party providers. We do not store full payment card details on our own systems.
How We Use Your Information
We may use your personal data to:
Respond to enquiries and provide quotes
Manage roofing projects and deliver contracted services
Communicate updates or arrange site visits
Improve our website’s performance, usability, and security
Send marketing communications (only where consent has been given)
Understand how visitors use our site to enhance user experience
We always aim to handle your data fairly, lawfully, and transparently.
IP Addresses and Cookies
We may collect limited technical information, including IP addresses, device details, and interaction data, to maintain site security and performance. This may include the use of:
Google Analytics
Microsoft Clarity
Google reCAPTCHA v3
To learn more about how these tools operate and how you can manage cookie preferences, please see our Cookie Policy.
Data Storage and Transfers
Your personal data may be stored or processed outside the UK or EU depending on the systems and platforms we use. By engaging with our website or services, you consent to these transfers. All data is protected using appropriate safeguards and GDPR-compliant measures.
Sensitive information such as payment details is encrypted using SSL or equivalent security technologies.
Sharing Your Information
We only share your personal data with:
Trusted team members or subcontractors involved in delivering your roofing project
Reputable third-party service providers who support our business operations
(Examples include payment processors, analytics tools, CRM systems, and hosting providers)
We never sell or rent your information to third parties.
Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted
Withdraw consent at any time (where applicable)
Object to the use of your data for direct marketing
Submit a complaint to the Information Commissioner’s Office (ICO)
Access Requests
If you would like a copy of the information we hold about you, please contact us by email. In certain cases, a small administrative fee (up to £5) may apply.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. The latest version will always be published on this page.
Contact Us
If you have questions about how we handle your data or would like to exercise your rights, please contact:
Roofing Solutions Ayrshire LTD
Email: roofingsolutionsayrshire@yahoo.com
Phone: 07502 417905
Address: 26 Craigview, Coylton, Hillhead, Ayr KA6 6LB, United Kingdom